Returns policy

Returns Policy – ​​Right of Withdrawal

The company has all the obligations towards you provided for in the Civil Code for the seller. Especially in the event of a defect in the product we sell to you, you can (a) request its repair at no cost to you, unless this is impossible or requires disproportionate expenses or its replacement with another one or (b) withdraw. The above obligations of our Company cease in the event that the defect has been caused by you, or the product that is returned is dirty, damaged, scratched, creased and generally creates the impression that it has been used beyond what is necessary to determine its suitability, or by force majeure in the narrow or broad sense. In any case, the products must be accompanied by the necessary legal documents and receipts. You must exercise your above rights within ten (10) business days of receiving your products, and this deadline begins on the day following receipt and in any case within this period you must have returned the product to us. Refunds are made exclusively in the event of proven inability to repair the problem within two (2) business days of its return to our company. Refunds are made strictly within five (5) business days, starting from the day following the day of ascertaining the inability to repair the problem. After the aforementioned period, no refund is provided by the company. In the case of a refund, the return costs are borne by the consumer. In the event that the return is made to another bank account, the bank costs are borne by the customer.

In the event of loss of the product, you have the right to withdraw from its purchase and we will refund any money you have paid for its purchase.

In the event that we have incorrectly executed your order (wrong product, price, etc.), you must inform us immediately at the following contact details: Telephone: 00302310 835463 or Email: autocover10@gmail.com . We also inform you that the risk of loss or damage to the products is borne by the company until you or a third party designated by you as responsible for receiving the products on your behalf (other than the carrier) has acquired physical possession of the goods, at which time this risk is now transferred to you. However, the risk is transferred to you from the delivery of your purchased products to the carrier, if the carrier has received an order from you to transport the goods and this option was not offered by our company, without prejudice to your rights against the carrier.